Reservation We recommend that our clients reserve a car ahead of time (at no additional charge) to be guaranteed a car at the time of pick up. We can provide you with a car at short notice by phone or online upon availability.
No-Shows If you do not see your driver at a certain pick-up point, do not leave before calling the dispatch office, (+393428997554); we will direct you to your chauffeur. If you leave without calling, you will be billed for the full price of the ride (or a no-show fee). If we do not hear from you, the driver will wait up to 30 minutes at regular pickups and up to 60 minutes at inside airport pickups after the scheduled pickup time. We will then try to reach you by calling you on your cell phone, your home phone, or your contact person’s phone, all depending on the nature of the pickup. If we do not get a response, we will then release the car, and you will be billed for a No Show, which will be the Full Price of the ride (or a no-show fee) plus any waiting time charges. To authorize the driver to wait, please call the office to authorize his wait. If we do not hear from you after the time frame, we will contact you again; if no contact is made, you will get billed for the ride plus the waiting time. Therefore, a “No Show” fee is equal to the trip cost plus applicable waiting time fee and will be charged when the passenger fails to arrive at the designated location. If you cannot locate your driver, please call (+393428997554) to avoid a “No Show” fee.
Other terms Tip is not included in the price, but you can leave it if you enjoyed the service at your leisure. Romelimo.cab recommends that parents get their own BABY SEATS; however, we can provide one without additional cost (please mention that you will need a baby seat when you place your reservation). Holiday surcharge may be applied to trips occurring on New Year’s Day and Christmas Day.
Credit card We only take an authorization on the card to guarantee funds’ availability; it will show as (Pending funds) if you check your credit card account statement online. The authorization amount is usually higher than the expected charges in case you decide to make some additional stops you did not inform us of or change your destination. We will then charge your card after the trip has been completed. You can also decide to pay in cash at the end of the service directly to the driver, and the Credit Card transaction will be canceled. All receipts and invoices will be sent by email.
Rates & payment Rate Changes: Romelimo.cab can change the rate book and any of the services, charges, costs, fees, and expenses at any time without prior notice. Rates can vary depending on the season, and you can find our own landing page with services at a lower price, but to avail of that, you have to book through the landing page. Invoices: For corporate clients with established corporate accounts, itemized invoices will be sent regularly on a net 10 (Every 15 or 30 days). Payment Due Date: For corporate clients with established corporate accounts, all payments should be received no later than 15 days from the invoice date unless otherwise agreed upon in the contract. Payments not received within the time frame allowed shall incur interest charges added of %18 yearly or %1.5 monthly. For individual accounts and personal profiles, all payments should be received after executing the ride. For credit card holders, the total charge will be charged to their credit card after completion of the ride. Place To Place rates: These are prices calculated based on mileage and zones. Corporate clients that meet the minimum usage requirements might be eligible for special discounts depending on volume. Check with an account sales representative for special pricing. Hourly Rates: Packages of services rented hourly. Certain hourly minimums and zone restrictions apply.
Waiting time & stops A 45-minute grace period is allowed for domestic flights, and a 60-minute grace period is allowed for international flights following the reported flight arrival time for airport pickups only. A 15-minute grace period is granted for all other pickups. Waiting time will be charged at 10-minute increments after the grace period. Romelimo.cab checks all domestic and international flights one hour before the driver is dispatched; billing starts after the grace period allowed from the official time of arrival. If you lose your luggage, please call or walk to your driver to notify him. If you do not see your driver, please do not assume he left but contact our office at +393428997554. Possible Stops: The price per stop varies based on distance and location; please call us to request pricing. Courtesy stops, such as briefly leaving the vehicle to pick up coffee, a newspaper, or to mail a letter, do not incur extra charges. However, if longer stops or multiple stops are made, you will be billed stop charges. Picking up additional passengers will also incur stop charges.
Meet & Greet Parking and waiting time (1-hour maximum) are included in the price. The driver will be waiting and meeting you just outside the baggage claim or at the exit of customs with a sign with the last name written on it to be quickly recognized; the driver will then accompany you to the designated vehicle location (assisting with the luggage). This package comes with a complimentary 45 minutes free for domestic flights and 60 minutes free for international flights from the arrival time. If you lose your luggage, please call or walk to your driver to notify him. If you do not see your driver, please do not assume he left but contact our office at +393428997554.